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<language>en-US</language><itunes:author>Kim Metzger</itunes:author>
<description><![CDATA[Tales of a day in the life in a computer Service Desk. Tips, tricks, and true life stories. ]]></description>
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<itunes:name>Kim Metzger</itunes:name>
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<copyright>Copyright 2018</copyright>
<itunes:subtitle>Helping users help themselves</itunes:subtitle>
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<item><title>S1E49 - Episode 49: Encryption with Sam</title>
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<pubDate>Mon, 10 Feb 2020 11:00:00 -0000</pubDate>

<itunes:duration>00:40:04</itunes:duration>
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<description><![CDATA[<p><a href="https://www.patreon.com/ServiceDeskPodcast" rel="nofollow"><strong>Patreon</strong></a>
<a href="http://www.servicedeskpodcast.com" rel="nofollow"><strong>Website</strong></a>
<a href="https://www.facebook.com/servicedeskpodcast" rel="nofollow"><strong>Facebook</strong></a></p>

<p><strong>Twitter</strong>: @ServiceDeskPod</p>

<p><strong>Email</strong>: servicedeskpodcast@gmail.com</p>

<p><strong>Music</strong>: <a href="http://www.bensound.com" rel="nofollow">www.bensound.com</a></p>

<p><strong>Legal mumbojumbo</strong>:
By accessing this Podcast, you acknowledge that ServiceDesk podcast makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this podcast. The information, opinions, and recommendations presented in this podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk.</p>

<p>This podcast is powered by <a href="https://pinecast.com" rel="nofollow">Pinecast</a>.</p>
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<itunes:title>Episode 49: Encryption with Sam</itunes:title>
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<item><title>S1E48 - Episode 48 - Phones</title>
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<pubDate>Mon, 27 Jan 2020 11:00:00 -0000</pubDate>

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<description><![CDATA[<p><a href="https://www.patreon.com/ServiceDeskPodcast" rel="nofollow"><strong>Patreon</strong></a>
<a href="http://www.servicedeskpodcast.com" rel="nofollow"><strong>Website</strong></a>
<a href="https://www.facebook.com/servicedeskpodcast" rel="nofollow"><strong>Facebook</strong></a></p>

<p><strong>Twitter</strong>: @ServiceDeskPod</p>

<p><strong>Email</strong>: servicedeskpodcast@gmail.com</p>

<p><strong>Music</strong>: <a href="http://www.bensound.com" rel="nofollow">www.bensound.com</a></p>

<p><strong>Legal mumbojumbo</strong>:
By accessing this Podcast, you acknowledge that ServiceDesk podcast makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this podcast. The information, opinions, and recommendations presented in this podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk.</p>

<p>This podcast is powered by <a href="https://pinecast.com" rel="nofollow">Pinecast</a>.</p>
]]></description>
<itunes:title>Episode 48 - Phones</itunes:title>
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<item><title>S1E47 - Episode 47 - Printers</title>
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<pubDate>Mon, 13 Jan 2020 11:00:55 -0000</pubDate>

<itunes:duration>00:36:52</itunes:duration>
<link>https://servicedesk.pinecast.co/episode/677aeae58adc4e61/episode-47-printers</link>
<description><![CDATA[<p><a href="https://www.patreon.com/ServiceDeskPodcast" rel="nofollow"><strong>Patreon</strong></a>
<a href="http://www.servicedeskpodcast.com" rel="nofollow"><strong>Website</strong></a>
<a href="https://www.facebook.com/servicedeskpodcast" rel="nofollow"><strong>Facebook</strong></a></p>

<p><strong>Twitter</strong>: @ServiceDeskPod</p>

<p><strong>Email</strong>: servicedeskpodcast@gmail.com</p>

<p><strong>Music</strong>: <a href="http://www.bensound.com" rel="nofollow">www.bensound.com</a></p>

<p><strong>Legal mumbojumbo</strong>:
By accessing this Podcast, you acknowledge that ServiceDesk podcast makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this podcast. The information, opinions, and recommendations presented in this podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk.</p>

<p>This podcast is powered by <a href="https://pinecast.com" rel="nofollow">Pinecast</a>.</p>
]]></description>
<itunes:title>Episode 47 - Printers</itunes:title>
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<item><title>S1E46 - Episode 46: Virtual Reality </title>
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<pubDate>Mon, 23 Dec 2019 11:00:00 -0000</pubDate>

<itunes:duration>00:42:07</itunes:duration>
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<description><![CDATA[<p><a href="https://www.patreon.com/ServiceDeskPodcast" rel="nofollow"><strong>Patreon</strong></a>
<a href="http://www.servicedeskpodcast.com" rel="nofollow"><strong>Website</strong></a>
<a href="https://www.facebook.com/servicedeskpodcast" rel="nofollow"><strong>Facebook</strong></a></p>

<p><strong>Twitter</strong>: @ServiceDeskPod</p>

<p><strong>Email</strong>: servicedeskpodcast@gmail.com</p>

<p><strong>Music</strong>: <a href="http://www.bensound.com" rel="nofollow">www.bensound.com</a></p>

<p><strong>Legal mumbojumbo</strong>:
By accessing this Podcast, you acknowledge that ServiceDesk podcast makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this podcast. The information, opinions, and recommendations presented in this podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk.</p>

<p>This podcast is powered by <a href="https://pinecast.com" rel="nofollow">Pinecast</a>.</p>
]]></description>
<itunes:title>Episode 46: Virtual Reality </itunes:title>
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<item><title>S1E45 - Episode 45: Active Directory and Azure </title>
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<pubDate>Mon, 09 Dec 2019 11:00:51 -0000</pubDate>

<itunes:duration>00:37:18</itunes:duration>
<link>https://servicedesk.pinecast.co/episode/f3213b57faf24a88/episode-45-active-directory-and-azure</link>
<description><![CDATA[<p>Thanks to our guest Chris for appearing on this episode. You can find him at @Chrisn on Twitter. </p>

<p><a href="https://www.patreon.com/ServiceDeskPodcast" rel="nofollow"><strong>Patreon</strong></a>
<a href="http://www.servicedeskpodcast.com" rel="nofollow"><strong>Website</strong></a>
<a href="https://www.facebook.com/servicedeskpodcast" rel="nofollow"><strong>Facebook</strong></a></p>

<p><strong>Twitter</strong>: @ServiceDeskPod</p>

<p><strong>Email</strong>: servicedeskpodcast@gmail.com</p>

<p><strong>Music</strong>: <a href="http://www.bensound.com" rel="nofollow">www.bensound.com</a></p>

<p><strong>Legal mumbojumbo</strong>:
By accessing this Podcast, you acknowledge that ServiceDesk podcast makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this podcast. The information, opinions, and recommendations presented in this podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk.</p>

<p>This podcast is powered by <a href="https://pinecast.com" rel="nofollow">Pinecast</a>.</p>
]]></description>
<itunes:title>Episode 45: Active Directory and Azure </itunes:title>
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<item><title>S1E44 - Episode 44 Video Game Content</title>
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<pubDate>Mon, 25 Nov 2019 11:00:47 -0000</pubDate>

<itunes:duration>00:31:05</itunes:duration>
<link>https://servicedesk.pinecast.co/episode/d7400c7f5f7a41b2/episode-44-video-game-content</link>
<description><![CDATA[<p>What's your favorite video game?</p>

<p><a href="https://www.patreon.com/ServiceDeskPodcast" rel="nofollow"><strong>Patreon</strong></a>
<a href="http://www.servicedeskpodcast.com" rel="nofollow"><strong>Website</strong></a>
<a href="https://www.facebook.com/servicedeskpodcast" rel="nofollow"><strong>Facebook</strong></a></p>

<p><strong>Twitter</strong>: @ServiceDeskPod</p>

<p><strong>Email</strong>: servicedeskpodcast@gmail.com</p>

<p><strong>Music</strong>: <a href="http://www.bensound.com" rel="nofollow">www.bensound.com</a></p>

<p><strong>Legal mumbojumbo</strong>:
By accessing this Podcast, you acknowledge that ServiceDesk podcast makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this podcast. The information, opinions, and recommendations presented in this podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk.</p>

<p>This podcast is powered by <a href="https://pinecast.com" rel="nofollow">Pinecast</a>.</p>
]]></description>
<itunes:title>Episode 44 Video Game Content</itunes:title>
<itunes:explicit>no</itunes:explicit>
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<item><title>S1E43 - Episode 43: Electric Cars</title>
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<pubDate>Mon, 11 Nov 2019 11:00:00 -0000</pubDate>

<itunes:duration>00:45:30</itunes:duration>
<link>https://servicedesk.pinecast.co/episode/f8dc16d99a2745a4/episode-43-electric-cars</link>
<description><![CDATA[<p>We release episodes every other Monday. </p>

<p>From this episode: 
<a href="https://www.teslarati.com/tesla-cyberpunk-pickup-truck-3d-renders/" rel="nofollow">Concept of Tesla Pickup</a></p>

<p><a href="https://www.patreon.com/ServiceDeskPodcast" rel="nofollow"><strong>Patreon</strong></a>
<a href="http://www.servicedeskpodcast.com" rel="nofollow"><strong>Website</strong></a>
<a href="https://www.facebook.com/servicedeskpodcast" rel="nofollow"><strong>Facebook</strong></a></p>

<p><strong>Twitter</strong>: @ServiceDeskPod</p>

<p><strong>Email</strong>: servicedeskpodcast@gmail.com</p>

<p><strong>Music</strong>: <a href="http://www.bensound.com" rel="nofollow">www.bensound.com</a></p>

<p><strong>Legal mumbojumbo</strong>:
By accessing this Podcast, you acknowledge that ServiceDesk podcast makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this podcast. The information, opinions, and recommendations presented in this podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk.</p>

<p>This podcast is powered by <a href="https://pinecast.com" rel="nofollow">Pinecast</a>.</p>
]]></description>
<itunes:title>Episode 43: Electric Cars</itunes:title>
<itunes:explicit>no</itunes:explicit>
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<item><title>S1E42 - Episode 42: Supercomputers</title>
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<pubDate>Mon, 28 Oct 2019 10:00:00 -0000</pubDate>

<itunes:duration>00:37:11</itunes:duration>
<link>https://servicedesk.pinecast.co/episode/ab996c436e554140/episode-42-supercomputers</link>
<description><![CDATA[<p>We release episodes every other Monday. Next episode: Novemember 11</p>

<p><a href="https://www.patreon.com/ServiceDeskPodcast" rel="nofollow"><strong>Patreon</strong></a>
<a href="http://www.servicedeskpodcast.com" rel="nofollow"><strong>Website</strong></a>
<a href="https://www.facebook.com/servicedeskpodcast" rel="nofollow"><strong>Facebook</strong></a></p>

<p><strong>Twitter</strong>: @ServiceDeskPod</p>

<p><strong>Email</strong>: servicedeskpodcast@gmail.com</p>

<p><strong>Music</strong>: <a href="http://www.bensound.com" rel="nofollow">www.bensound.com</a></p>

<p><strong>Legal mumbojumbo</strong>:
By accessing this Podcast, you acknowledge that ServiceDesk podcast makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this podcast. The information, opinions, and recommendations presented in this podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk.</p>

<p>This podcast is powered by <a href="https://pinecast.com" rel="nofollow">Pinecast</a>.</p>
]]></description>
<itunes:title>Episode 42: Supercomputers</itunes:title>
<itunes:explicit>no</itunes:explicit>
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<item><title>S1E41 - Episode 41: Basic Steps to IT Case Resolution </title>
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<pubDate>Mon, 14 Oct 2019 10:00:28 -0000</pubDate>

<itunes:duration>00:40:11</itunes:duration>
<link>https://servicedesk.pinecast.co/episode/88be8c5b07084e8d/episode-41-basic-steps-to-it-case-resolution</link>
<description><![CDATA[<p>We release episodes every other Monday. Next episode: October 28
<a href="https://www.patreon.com/ServiceDeskPodcast" rel="nofollow"><strong>Patreon</strong></a>
<a href="http://www.servicedeskpodcast.com" rel="nofollow"><strong>Website</strong></a>
<a href="https://www.facebook.com/servicedeskpodcast" rel="nofollow"><strong>Facebook</strong></a></p>

<p><strong>Twitter</strong>: @ServiceDeskPod</p>

<p><strong>Email</strong>: servicedeskpodcast@gmail.com</p>

<p><strong>Music</strong>: <a href="http://www.bensound.com" rel="nofollow">www.bensound.com</a></p>

<p><strong>Legal mumbojumbo</strong>:
By accessing this Podcast, you acknowledge that ServiceDesk podcast makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this podcast. The information, opinions, and recommendations presented in this podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk.</p>

<p>This podcast is powered by <a href="https://pinecast.com" rel="nofollow">Pinecast</a>.</p>
]]></description>
<itunes:title>Episode 41: Basic Steps to IT Case Resolution </itunes:title>
<itunes:explicit>no</itunes:explicit>
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<item><title>S1E40 - Episode 40: Asset Management</title>
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<pubDate>Mon, 30 Sep 2019 10:00:00 -0000</pubDate>

<itunes:duration>00:35:05</itunes:duration>
<link>https://servicedesk.pinecast.co/episode/3313a36641114fb1/episode-40-asset-management</link>
<description><![CDATA[<p>We release episodes every other Monday. Next episode: Oct 14</p>

<p><a href="https://www.patreon.com/ServiceDeskPodcast" rel="nofollow"><strong>Patreon</strong></a>
<a href="http://www.servicedeskpodcast.com" rel="nofollow"><strong>Website</strong></a>
<a href="https://www.facebook.com/servicedeskpodcast" rel="nofollow"><strong>Facebook</strong></a></p>

<p><strong>Twitter</strong>: @ServiceDeskPod</p>

<p><strong>Email</strong>: servicedeskpodcast@gmail.com</p>

<p><strong>Music</strong>: <a href="http://www.bensound.com" rel="nofollow">www.bensound.com</a></p>

<p><strong>Legal mumbojumbo</strong>:
By accessing this Podcast, you acknowledge that ServiceDesk podcast makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this podcast. The information, opinions, and recommendations presented in this podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk.</p>

<p>This podcast is powered by <a href="https://pinecast.com" rel="nofollow">Pinecast</a>.</p>
]]></description>
<itunes:title>Episode 40: Asset Management</itunes:title>
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