WEBVTT 00:00.240 --> 00:01.158 Hey, y'all, Marty here. 00:01.214 --> 00:37.106 I wanted to invite you to our live call every Tuesday, 01:00 p.m. east 10:00 a.m. west in the ACB community. If you want to listen live, you can tune in on ACB Media five or bring your questions live. Check us out in Clubhouse or visit acb.com munity to get more information about how you can join the Zoom calls. The replays are also shared on your favorite podcast platform. Search for Unmute present so one of the things when I'm using Zendesk is. 00:37.178 --> 00:44.346 If I'm down arrowing, select ticket number 290 n it tells me in for new ticket number 290, gives me the. 00:44.378 --> 01:02.080 Ticket number and gives me the missed call from caller plus one, eight one and continues reading the phone number. So what I'm going to show you today is how to customize what you hear. Because if I control all up Arrow. 01:02.420 --> 01:04.492 Link missed call from caller plus 1900. 01:04.596 --> 01:06.372 And I do it again, link miss. 01:06.396 --> 01:08.388 Call from caller plus 1857. 01:08.444 --> 01:27.192 As you can hear, this is quite a bit of information to have to hear every time you're navigating through a table. So what we're going to do is we're going to use the Jaws dictionary to customize this experience and simplify what we have to here. I'm going to go up several cells with control alt up arrow link miss. 01:27.216 --> 01:30.560 Call link miss call status new span link miss call from caller plus one. 01:30.640 --> 01:39.112 I'm going to go to the beginning of the line with home and use shift and tap right arrow until I get to where I want to stop, which is after the plus one. 01:39.216 --> 01:46.820 I s s e d space c a l l space fromcaller one space. 01:47.520 --> 01:50.328 And I'm going to use jaws key. 01:50.384 --> 01:56.328 D new dictionary dialog file name edit to setch jdf and jaws is going. 01:56.344 --> 02:02.940 To say msedge jdf because I've never set something up in here. So I'm going to tap enter to save this file. 02:05.000 --> 02:06.928 Manager. Add dot dot dot button. 02:07.104 --> 02:12.140 And the first thing we're put on is the add button. I'm going to press enter to add a new entry. 02:12.440 --> 02:16.824 Add dictionary definition dialog, actual word edit missed call from caller plus one. 02:16.992 --> 02:23.720 And as you can hear that says missed call from caller plus one. And that's the text that I had selected. 02:23.800 --> 02:26.392 If I tabdehen replacement word edit. 02:26.536 --> 02:43.024 Now this is interesting. You can write something that you'd like here, for example, caller. And then anytime it says missed call from caller plus one, it'll actually just say caller. But I'd rather explore some other options. 02:43.072 --> 02:47.464 We have sound read only edit none, select sound button. 02:47.592 --> 02:49.624 You can press space on select sound. 02:49.792 --> 02:58.260 Add dictionary definition dialog, open sound dialog, select a sound, and press enter to open its file list view ascend one of 209 and then you have 209. 02:58.340 --> 03:04.844 Sounds to pick from. I found click four. If you tab once, you can import a sound or tab twice to OK. 03:04.972 --> 03:13.132 Import OK button press spacebar message JDF Jaws Dictionarymanager add dictionary definition dialog, select sound dot dot dot button. 03:13.276 --> 03:14.924 Now if you want, you can press. 03:14.972 --> 03:17.212 Tab, play sound button and play the. 03:17.236 --> 03:20.252 Sound which sounds fine to me and. 03:20.276 --> 03:28.422 I'll press entertain language combo box all language place. Select sound sound read only edit. Click four wav I'll shift tab to. 03:28.446 --> 03:46.326 The sounds read only edit, click four wav and press enter. We'll press Ctrl s to save this and then we'll close the Jaws dictionary manager with Alt f four. So now we are back on the page. I'm going to go to the top. 03:46.358 --> 03:55.450 Of the page add button menu, hit x for checkbox virtual p, select ticket number 20 915 and then I'm going. 03:55.450 --> 04:00.114 To use control alt right arrow to get to the list of the links. 04:00.242 --> 04:10.522 Blank column two blank column n column four id number subject link color 900 see link caller 808 link caller 913 link caller 913 as you can see. 04:10.546 --> 04:16.112 It says link Caller because we had caller in there. Let's go back into the Jaws dictionary. 04:16.176 --> 04:29.200 Manager Caller plus 1913 Sanch JDF Jaws Dictionary Dictionary entries Treeview missed call from Caller plus one change dot dot dot button press tab to change change Dictionary definition Dialog actual word edit missed call. 04:29.240 --> 04:31.160 From caller and we're going to tab. 04:31.280 --> 04:33.384 Replacement word edit caller and we're going. 04:33.392 --> 04:36.888 To take that out caller blank and. 04:36.904 --> 04:47.122 Then we'll tab sound readable edit press Entertainment we'll save this close it view all unsolved ticket send at go back. 04:47.146 --> 04:48.506 To the second checkbox. 04:48.618 --> 04:50.626 Select Alt select ticket number two press. 04:50.658 --> 04:52.954 Ctrl Alt right Arrow blank column blank. 04:53.002 --> 05:06.562 Column n column four and now you'll observe the difference. Id number two nine is subject link 808 link 808 seven link 913 link 857 link 620 link 524 link 914 link 914 as you can see, it. 05:06.586 --> 05:18.430 Gives you an opportunity to scroll through the table a lot faster and get the information you still need. Explore the Jaws dictionary manager and empower yourself to be more productive.