WEBVTT 00:04.800 --> 01:22.346 Hey, it's Michael here. And as a customer service representative myself, I think it's important to be able to give the customer the best experience possible while engaging them without having to fiddle with your technology. Therefore, I have found a way that's been available in jaws for several years. However, I've recently started using, and I want to show you a quick demonstration of this. Sometimes customers contact me and they want to get more information about the price of a product. And with all the products that we have at at guys, I have a problem with remembering the exact number off the top of my head. So what I'll often do is I'll go to the website, search for the product, get the information for the customer, and relay it to them while continuing a conversation. So what we're going to do is use flexible web, which will allow you to hide or start reading at an element on the website to customize my search results to make my experience faster. When someone calls to ask for the price of a product, we'll also then show you the start from reading functionality, because sometimes someone asks questions about the product, and I like to read a summary real quick to keep myself aware. Let's get into it. So we'll switch over to atguys in. 01:22.378 --> 01:25.218 Chrome listbox task switching, and I'll go. 01:25.234 --> 01:32.662 To the top of the page. And I'm at the top of the page, and I'll press e for edit box so I can quickly jump to the search field. 01:32.766 --> 01:34.010 What are you looking for? Edit. 01:34.510 --> 01:40.050 I'm asked, what are you looking for? So I'll enter forms mode, type versa slate. 01:41.750 --> 01:45.006 And then press enter again at guys. 01:45.198 --> 01:47.638 This then puts us on a page. 01:47.694 --> 01:52.942 With the title of search results dash rater versus slate at guys. Your access technology experts and I know. 01:52.966 --> 01:58.246 That if I go to the top of the page, I can tap one followed by three to get to the first search result. 01:58.398 --> 02:02.406 Advanced search heading level one aftershocks open, move bone conduction aftershocks open, move bone. 02:02.438 --> 02:06.990 Conduction headphones are not what I'm looking for, so I'll use h to get to the next product. 02:07.110 --> 02:10.334 Versus slate paperless erasable braille slate and stylus visited heading level three link. 02:10.422 --> 02:17.438 And that is what I'm looking for. Now, if someone called and asked me what the price of that is, then I'd have to down arrow three times. 02:17.494 --> 02:24.930 And hear something like the versa slate is a braille slate that is of 20 cells each and a magnetic stylus that is built into the side of the followed by dollar 120.00. 02:25.030 --> 02:33.074 When all I really needed was at $120. So let's hide the description on this search result page. We'll up arrow once to get into. 02:33.122 --> 02:45.282 The description of 20 cells each and a magnetic I'll press control to interrupt jaws, press insert space followed by x flexible web dialog. What would you like to do? Create a new customization. Radio button checked, and I'll create a. 02:45.306 --> 02:47.178 New customization by tapping enter. 02:47.314 --> 02:50.362 How would you like to customize the page? Hide an element. Radio button checked. 02:50.546 --> 02:59.758 I want to hide an element. The other option in this dialog is to start reading, add an element, and I'll show you an example of that here in a moment. So now we'll press enter again. 02:59.894 --> 03:05.910 Which of the following elements would you like to customize? Listbox div with class quote listing description quote one of six, and there are. 03:05.990 --> 03:29.074 Six different items I can choose here. You can hide headings, links, and different classes and elements on a web page. It may take some experimentation to get it the way you expect to have it. However, I'll show you how to undo your attempt if it doesn't work the way you expect. I know that I want to hide all div with class title equals description. 03:29.262 --> 03:36.810 Div with class quote listing to description quote. So I'll press enter, select a customization list box, hide div two from the top with class quote listing description quote. 03:36.930 --> 03:41.482 And I can hide the second one, or I can hide all of them, which is actually what I want to do. 03:41.506 --> 03:44.826 So I'll down arrow two hide all divs with class equals quote listing description. 03:44.858 --> 03:49.746 Quote, and I'll tap enter. This is now done. So if I go to the top. 03:49.778 --> 03:57.760 Of the page search results, tap the number one advanced search heading and then the number three. For heading level three aftershocks open move bone conduction headphones. 03:57.890 --> 03:59.580 I'll hear the aftershocks, and I'll use. 03:59.620 --> 04:03.948 Heading navigation versus late paperless erasable braille slate and stylus visited heading level three link. 04:04.044 --> 04:11.780 And that's the product that I heard last time. Now, as you might remember, if I press down arrow, I heard the description. 04:11.860 --> 04:15.220 But now I hear dollar 120, allowing. 04:15.260 --> 04:24.928 Me to provide the price of the product to a customer as quickly as possible. Sometimes that customer wants a brief description of the product as well. 04:25.084 --> 04:32.760 So I'll use shift h versus slate paperless erasable braille slate and stylus visited heading level three link. We'll press enter on this search result. 04:32.920 --> 04:52.648 And you may have heard a quick chime noise that told me that there is customizations on the webpage I'm currently on. Note if you navigate away from the domain at this point, then you will be prompted to save or discard the customizations you've made. Now I'm at the top of this page and if I hit heading level. 04:52.704 --> 04:56.892 One by tapping a one versus slate paperless erasable braille slate and stylus heading. 04:56.916 --> 05:02.164 Level one and I know in order to quickly get to the description from here I press the letter b for. 05:02.212 --> 05:03.612 Button, add to cart button on mouse. 05:03.636 --> 05:06.148 Over and then I can down here and read the description. 05:06.204 --> 05:08.548 The Versa slate is a braille slate that is paperless and erasable. 05:08.724 --> 05:23.772 However, it would be a lot faster if I could quickly get all pages of products that I load to jump me over to this specific part of the webpage so I can start reading the description and explaining it to the customer. So in order to do this, we'll. 05:23.796 --> 05:34.852 Press insert Space X flexible web dialog. What would you like to do? Create a new customization. Radio button checked we'll create a new customization. How would you like to customize the page? Hide an element radio button checked we. 05:34.876 --> 05:36.076 Want the second option. 05:36.188 --> 05:37.436 Start reading at an element radio button. 05:37.468 --> 05:39.676 Checked and then we'll press enter. 05:39.788 --> 05:47.140 Which of the following elements would you like to customize? Listbox div with id quote product description quote and with class quote product general bigger text quote and this is the. 05:47.180 --> 05:48.620 Element I want to start reading from. 05:48.660 --> 05:53.212 So I'll tap enter, select a customization list box, start a div one from the top with id quote product description. 05:53.236 --> 05:58.098 Quote and I always want to start with any div with id equals start. 05:58.114 --> 06:02.550 At any div with id equals quote product description quote so down arrow once and press enter. 06:03.370 --> 06:14.146 Now lets say that you made a mistake and you want to try a different div with id equals on the page. Or youd rather start reading from that heading above and you want to undo what youve done. 06:14.258 --> 06:19.792 Press insert space x flexible web dialog. What would you like to do? Create a new customization radio. 06:19.946 --> 06:21.948 You can down arrow to retry start. 06:21.964 --> 06:25.012 At any div with id equals quote product description quote radio button checked and. 06:25.036 --> 06:27.652 That'Ll allow you to retry the entire. 06:27.716 --> 06:33.980 Setup process or simply undo start at any div with id equals quote product description quote radio button checked lastly, in. 06:34.020 --> 06:36.020 This box you have two more options. 06:36.100 --> 06:40.756 One is save temporary customizations as a rule radio button checked, or you can. 06:40.788 --> 06:42.636 View all of your customizations. 06:42.748 --> 06:46.440 View or change where rules apply radio button checked and change where they apply. 06:46.990 --> 06:50.534 So I'm going to press up arrow to save and save these real quick. 06:50.662 --> 06:56.446 Save temporary customizations as a rule radio button checked. We'll press enter rule name colon edit type in text alt plus r I'll. 06:56.478 --> 07:07.622 Call it at Guys Demo press enter and now these customizations will be saved. So let's go back to the homepage. 07:07.726 --> 07:09.702 Press e for edit box what are you looking for? 07:09.726 --> 07:13.620 Edit type in versus slate press return. 07:13.780 --> 07:20.356 Search results go to the top of the page search results and we'll use heading level one advanced search heading level. 07:20.388 --> 07:26.956 One to jump to advanced search we'll use heading navigation to find the versus slate. And let's say they're curious about the. 07:26.988 --> 07:35.716 Pink case after a shock open versus slate paper lit versus slate mini pslate protective versus slate protective magnetic case navy heading level versus slate protective magnetic case pig heading level three link I'll down. 07:35.748 --> 07:36.908 Arrow once to get the price for. 07:36.924 --> 07:40.652 The customer 25.00 and they want to. 07:40.676 --> 07:44.364 Get more information about what the case is. So up arrow to the name of. 07:44.372 --> 08:01.028 The product heading level three link versus slate protective magnetic case Dash Pink link we'll press enter versus versus slate protective magnetic case Dash Pink colon at guys your access technology experts and now if I read the line I'll protect your versus slate with this durable magnetic case, insulate your purchase from drops and scratches and easily take your versus slate with. 08:01.044 --> 08:02.692 You and I can down arrow through. 08:02.716 --> 08:08.342 The description heading level two case description the case is made of a soft outer material with a solid backing that faces the inside. 08:08.526 --> 08:28.142 That's a brief demonstration of flexible web, a feature available in Jaws. I demoed it in Jaws 2021, but the experience is still the same in 2024. Hopefully this helps you with making your web experience more flexible while browsing and getting information customers might need. 08:28.246 --> 14:45.450 Hey all, Marty here. And today I'm going to be talking to you about personal hotspot. First, let's talk about what personal hotspot is. So if you have a device that you want to connect to the Internet over Wi Fi, but there isn't Wi Fi available, or maybe you do not want to connect to a public Wi Fi in a coffee shop or like an airport. Personal hotspot is Wi Fi through your phone. Now this works in a few different ways. One is you have to make sure that you actually have a plan that will allow you data for your personal hotspot. Not every plan offers it, but most plans do, especially on an unlimited plan. The average gigabytes is around 30 to 50, depending on how much you pay for your plan and your carrier. All that good stuff. So you're going to need to check with your carrier to find out if it's a part of your plan. And if it is, how much data do you get through your personal hotspot? And then the other thing would be to see how much it costs if you don't already have it built into your plan. So let's first talk about how you get there. So on your phone, you would go to settings, then you would go to personal hotspot. Once you're in there, you can turn it on or off. Once you turn it on, then you will see different parameters for being able to use it. A lot of times if you're on a Apple account or an iCloud account, you can just sign in real easily if all your devices are already signed into your iCloud account. If they're not, then it will give you in the settings there the name of what it will look like when you search for it in your Wi Fi settings. Just like any other Wi Fi, you would look for iPhone or iPhone hotspot or something like that. And then you'll also see that there's a password it will give you, which you can use to log in. If you're for some reason having issues with iCloud, logging into it automatically, or that particular device maybe isn't logged into your iCloud account, which other devices do not have to be logged into your iCloud account. You just have to do it like any other Wi Fi connection you're trying to connect to, you find the name of it. In this case, we're talking iPhone or iPhone personal hotspot. And then you would put in the password that it would give you, which is going to be in your iPhone settings. In personal hotspot section, you'll see a password there. Once you have your parameters set up, then you are good to go and you are on Wi Fi just like any other device that you would connect to a Wi Fi network. So let's talk about some use cases for this. If you do not want to connect to a public Wi Fi, like in a coffee shop or an airport, this is gonna be a much safer bet because you're gonna be the only one that's gonna be on that hotspot or Wi Fi connection. There isn't gonna be all these other people around you trying to connect, or maybe there's some people that are trying to snoop on other people's information, things like that. So this is a great way to keep yourself safe. Another really good thing to think about is let's say you want to go buy another device, like an iPad for example, a lot of times what used to happen is you would have to decide, do you want to buy only Wi Fi? Which means you can only connect to available Wifi networks, or you can buy a cellular version, which then you would have to go to whatever carrier that you use and you would have to sign up for a data plan for your iPad. Now, obviously that's going to cost a lot more money because now you're spending a lot more money on an iPad or whatever device you're purchasing that has that capability built into it, the cellular capability. That's going to be adding money to your purchase to be able to connect not only to Wi Fi, but also to be able to connect to cellular when you're on the go, which means you never lose your Internet signal. It's just like your phone. So you're spending more money on the actual hardware, and then you're spending more money because you actually have to buy a data plan, which usually averages 20 $30 for an unlimited data plan for your device to be on the Internet all the time. When you leave Wi Fi, it automatically connects to your cellular plan, just like your phone does. And of course that's more money you're talking. Like I was saying, depending on the carrier and the plan and how much data you want and all that stuff, it could be anywhere. 2030, $40 a month. You could save yourself money by just only purchasing the wifi version and then using your phone's personal hotspot for data on your iPad or whatever device you're trying to purchase. This will save you money on the actual device you purchased because you won't need to buy the cellular version of it, and you won't need to pay a separate data plan. Now, some people want to have that and they just want to be connected all the time, no matter what, which is definitely an option if you want to do that. But if you don't think you're going to need it all that much, only a little bit, then you can just pay for a plan that has that personal hotspot attached to your phone and it will go by, you know, your plan, your carrier cost, how many gigs you're going to want to have in there. So this is personal hotspot. So check it out and see if it's something that would work for you. 14:45.950 --> 23:21.240 One of the really cool things about being on social media is that you to learn about all kinds of cool gadgets. And anyone who knows me knows I'm a sucker for technology, especially keyboards and headphones. Gotta love them. So when I heard about this cool clicky keyboard with colorful switches, I was so excited because I grew up using a manual typewriter and went on to other various things before we had computers. And I just love things that click. And so getting this gaming keyboard, I had no idea they made gaming keyboards was just really, really neat. So I have here the Redragon or Redragon K 621 keyboard. As you can hear, it's very clicky, has lots of nice click sound to it, a good travel, a little bit of a ping sort of click at the end. You definitely don't want to use it in a quiet meeting unless you want to emulate, you know, sounds from 20 years ago. So I found this great website. It is redragonzone.com. so redragon dashone.com. and there are tons of keyboards on this site and they are devoted to gamers. And so, you know, you can find all kinds of things there. And so I bought this on Amazon. It was normally about $60. It came in at about $41. Got it the next day and I opened up the packaging. And you want to look through the packaging carefully because sometimes those little cardboard sleeves that are tucked in also contain little goodies that you will need with the keyboard. So inside this little cardboard sleeve came with some accessories. And what I found there was a USB A to USB C cable for charging and or connecting to your computer. And then there's a little gadget that looks like a c and it is a key puller. So when you want to disengage the key cap, you can take it off with that. And then you've got a little device that looks like a pair of tongs, and that's for pulling the switch. And then there are four extra switches that are included in case any of them malfunctions, you have extra ones. My unit is a silver housing with blue switches, so it was great to unbox it and discover its layout. So on the left hand side of the keyboard, there is a USB C port for connecting, as I say, to your computer or for charging. So it's recommended that you charge it with your computer since many of the reviews I read said that it's not reliable to charge it with a brick in an outlet. There is an on and off switch that's a little stiff. You got to get your fingernail in there. On is away from me and off is toward me. And then there's some neat little features. On the underside of it, there are two tabs that you can flip so that the keyboard will sit at an angle or at a little slant rather than being flat on the table. I almost missed it. But there's a little magnetic slot for a USB C Wi Fi receiver that is next to one of those little tabs that you pull out to to set the keyboard at an angle. And it's magnetically attached to the underside of the keyboard. I very nearly missed it. So it's just tucked in there, flush with the housing. So the keyboard layout you've got, the top row has two sets of five rubberized buttons. They feel really smooth. They kind of have a silicone feel to them. The first four are macro recording keys. I have no idea what these do. I'm not a gamer, so gamers can enjoy them. I have no idea what we're talking about. And then there's a macro recording stop button, which is important. If you're recording, you need a stop button. On the right hand side, there are five more rubber buttons. These are in order. Stop, which does not work when you have media playing on your iPhone, I found, but I'm sure it would work. Obviously when you're connected to a computer, there's the previous button, there's play pause, there's a next button, and then there's this really cool mode key, which is really amazing because it toggles the function of this scroll wheel that's to the right. I think scroll wheels are really cool. And so this scroll wheel will either adjust the volume control of the media that you're playing, or it will adjust the backlight brightness. So you need to press the final 10th rubber button to change what this scroll wheel does. So if you're experiencing no change in volume when you have this keyboard connected with your iPhone and you're playing media, then just press that 10th button and you'll find that the scroll wheel is really nifty to be able to turn the volume up or down. So on the top of the keyboard, it has a traditional right hand side part of the keyboard. So the top row is print screen, screen lock, and pause. And then below that is a standard six pack, which I like to think of as a braille cell on its side. Somehow I have to work braille in most everywhere I go. So you have your insert, delete, home, and page up and page down. On the far left bottom of the keyboard you have your traditional layout. For the most part, there's control and windows and alt, and then you have your spacebar. Then there is the alt key, the function key. There's a mystery key, which I'm not sure what it does. And then there's a control key when you're using voiceover on your iPhone, control and option. The Vo keys are the first and third keys to the left of your spacebar. So you can pair this keyboard up to three Bluetooth devices, one Wi Fi connection and one USB connection. So in order to pair it, you want to press the function key, the FN key with the number one on the numbers row, two or three for the different devices. And this keyboard will show up as BT 3.0 keyboard or BT 5.0 kb in your Bluetooth settings. So function with four is for the wireless so be sure to plug that in the wireless receiver and you want to hold this combination of the FN key plus four. You want to hold this for 3 seconds and then it will connect within 20 seconds of that process. So it takes a little longer than I would have thought, but hang in there, it'll, it'll happen. Apparently I haven't tried it yet, so we'll see then. Finally the FN key plus the number five is to connect with a Usb wired connection. There are many more functions where the fn keys are concerned when you press them with modifier keys. So fn insert changes the backlight mode. A lot of these are visual settings. Fn delete changes the backlight color. The function key with left slows down the speed of the light pattern and with the right arrow speeds it up. Function key tab transitions the backlight to white function key windows disables or enables the windows key. Function key esc sets the keyboard back to its default settings. Then the regular function key is f nine through f twelve. F nine is the browser, f ten is search which does work on the iPhone. I found function key eleven is the calculator and function key twelve is email. For sure that the search does work with the iPhone. So this is a great keyboard. I've had a lot of fun typing on it. If you want that clicky keyboard feel and you like keyboards with switches, then this would be something at a great price point for you to check out. So that's the latest in Chris's keyboard collection.